Contact information

Last updated: October 23, 2026

Rookie Room (rookieroom.store) is operated by Rookie Room, a business based in New Zealand.

Business details

• Business name: Rookie Room
• Address: 18 Sledmere Street, Christchurch, New Zealand
• Email: contact@rookieroom.store
• Website: rookieroom.store

This address is for correspondence only. We don't accept returns or walk-in visits here. Please email us first for any order issue.

How to reach us

Email is the fastest way to reach us. Please include your order number (for example, #1001) so we can help you straight away.

• Order questions, changes and cancellations: email within 12 hours of ordering to change or cancel.
• Damaged, faulty or incorrect orders: email within 14 days of delivery with your order number and photos.
• Shipping and tracking: include your order number and the email used at checkout.
• Privacy requests: put "Privacy request" in the subject line.

Response times

We reply to all emails within one business day, Monday to Friday. We're based in New Zealand, so replies to US customers may arrive overnight your time.

Our policies

For full details, please see our Shipping Policy, Refund and Returns Policy, Privacy Policy and Terms of Service.